Vinci

1. Service Access Delivery

Vinci AI Studio is a digital Software-as-a-Service (SaaS) product. Access to the features and capabilities corresponding to your chosen subscription tier is granted electronically upon successful payment confirmation processed through our payment partner, Paddle.

Once your payment is confirmed, your account will be activated or upgraded, allowing you to log in and use the Service according to the terms of your subscription. No physical products are shipped.

2. Delivery of AI-Generated Videos

The primary output of the Vinci AI Studio service is digitally generated video content ("AI-Generated Output"). Delivery of this output occurs as follows:

Availability: Once the AI video generation process is complete, the final video file will be made available for preview and download directly within your Vinci AI Studio account dashboard.
Format: Videos are typically delivered in standard digital formats (e.g., MP4). Available export formats and resolutions depend on your subscription tier and the specific generation settings used.
Notification: You may receive an in-app notification or email (based on your settings) when your video generation is complete and ready for download.
Access Duration: Generated videos will remain accessible in your account for a period determined by our data retention policies and your account status, as outlined in our Terms of Service. We recommend downloading your final videos promptly.

3. Generation and Delivery Timing

The time required to generate and deliver an AI-Generated Video can vary significantly based on several factors, including:

The complexity of the requested video (length, effects, resolution).
The specific AI models involved in the generation process.
Current system load and processing queue length.
Your subscription tier, which may affect processing priority.

While we strive to process generation requests efficiently, Vinci does not guarantee specific delivery timeframes for AI-Generated Output. Estimated completion times, if provided, are non-binding.

4. Generation Failures

Occasionally, the AI video generation process may fail due to technical issues, invalid input, or unforeseen errors. In the event of a generation failure:

We will attempt to notify you via the Service or email.
Credits consumed for the failed generation attempt may be automatically refunded to your account, subject to our internal review of the failure reason.
If credits are not automatically refunded and you believe they should be, please contact our support team.
We are not liable for any delays or damages caused by generation failures but will work to resolve the underlying issue and facilitate a successful generation where possible. Refer to our Refund Policy for details on monetary refunds.

5. Digital-Only Service

Vinci AI Studio is an entirely digital service. Access is provided online, and all outputs (AI-Generated Videos) are delivered electronically through the platform. No physical media, hardware, or goods are included or will be shipped as part of the Service.

6. Changes to This Policy

We may update this Delivery Policy from time to time. Any changes will be effective upon posting the revised policy on this page and updating the "Last Updated" date.

7. Contact Information

If you have any questions about this Delivery Policy, please contact us at: team@tryvinci.com

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